Effective Date: 5/22/26
Head to Toe Day Spa
5815 Oleander Dr. Suite 110
Phone: 910-256-3370
Email: info@headtotoedayspa.com

​

​

​

​

Appointments may be booked online, by phone, or in person.

​

Spa Information

If you are a first time guest please arrive 15 minutes prior to your

appointment to complete any necessary paperwork.

 

Gift Certificates available for any occasion at: headtotoedayspa.com

 

UPDATED: Guest Cancellation

We request the courtesy of a 24 hour cancellation notice. A credit card is retained at time of booking. Appointments cancelled less than 24 hours will be charged 50% of the service fee to the card on file. No shows will be charged 100% of the service fee. Services during peak  business / resort hours will be subject to a 50% service deposit at time of booking. Deposits for services cancelled less than 24 hours before the scheduled appointment time are non refundable. Party cancellations follow a different protocol for cancellations and will be discussed when booked.

Emergency situations may be considered at management discretion.

 

Payments

Payment is due at the time services are rendered unless otherwise arranged.

We accept cash, major credit/debit cards, and approved gift certificates or spa credits.

Returned checks may incur additional fees.

​

Gift Cards & Certificates

Gift cards are non-refundable, not redeemable for cash except where required by law, and treated like cash.

Promotional certificates may carry expiration dates or restrictions.

 

Late Arrivals

Late arrivals may result in shortened service time to avoid disrupting other guests' appointments. Full service fees may still apply.

 

Return Policy

Retail products must be returned within 30 days with a receipt. A store credit for the amount of the returned item will be given.

Gift Certificates are not returnable.

 

Gratuity

Tipping is at your discretion. Gratuities are not expected however they are appreciated.

Ways to leave gratuity include cash, Venmo, or we offer cash back on debit.

 

Spa Attire

Complimentary use of robe, slippers and lockers are provided for all Spa guests that book massage and/or facial treatments with Day Spa. Please arrive early to your appointment to enjoy our tranquil relaxation area with a soothing water feature and access to order from our very own SIP Liquid bar featuring collagen-induced smoothies, specialty coffees, a glass of wine, or light pre-packaged lunch from the Veggie Wagon.

 

Considerations

To preserve our peaceful and tranquil mode, we ask that you turn off your cell phones.

We are a smoke-free environment on and off the premises.

​

Health Conditions & Client Responsibility

Clients are responsible for informing spa staff of medical conditions, allergies, injuries, pregnancy, medications, recent surgeries or any condition that may affect services.

Head to Toe Day Spa reserves the right to refuse or discontinue services if they may pose a health or safety risk.

Spa services are intended for relaxation and wellness purposes only and are not a substitute for medical treatment.

​

Massage Therapy Disclaimer

Massage therapists at Head to Toe Day Spa do not diagnose illnesses or prescribe medical treatments.

Any inappropriate conduct, language, or behavior toward staff will result in immediate termination of the session and possible refusal of future service.

​

Refund Policy

Services rendered are generally non-refundable.

If you are dissatisfied with your experience, please contact management within 7 days so concerns may be addressed.

Retail products may be exchanged or refunded according to applicable store policy if unopened or gently used.

Opened makeup products are non-refundable.

 

Personal Belongings

Clients are responsible for personal items brought into the spa.

Head to Toe Day Spa is not liable for lost, stolen, or damaged belongings.

 

Spa Etiquette

To maintain a peaceful environment, we kindly ask guests to:

• Silence mobile devices

• Respect staff and fellow guests

• Supervise children unless they are receiving services

• Refrain from smoking, vaping, or illegal substances on the premises

 

Right to Refuse Service

Head to Toe Day Spa reserves the right to refuse service to anyone for inappropriate behavior, intoxication, harassment, safety concerns, or violation of spa policies.

 

Privacy Policy

Client information is kept confidential and used only for appointment scheduling, communication, and internal business purposes.

We do not sell personal information to third parties.

 

Liability Waiver

By receiving services at Head to Toe Day Spa, clients voluntarily assume any risks associated with spa treatments and release the spa, its owners, employees, and contractors from liability except where prohibited by law.

 

Changes to Terms

Head to Toe Day Spa reserves the right to modify these Terms of Service at any time. Updated versions may be posted in-spa or online.

 

Client Acknowledgement

By booking or receiving services at Head to Toe Day Spa, you acknowledge that you have read, understood, and agreed to these Terms of Service.