Guest Policies
Spa Information
If you are a first time guest please arrive 15 minutes prior to your
appointment to complete any necessary paperwork.
Gift Certificates available for any occasion at: headtotoedayspa.com
UPDATED: Guest Cancellation
We request the courtesy of a 24 hour cancellation notice. Services during peak business / resort hours will be subject to a 50% service deposit at time of booking. Deposits for services cancelled less than 24 hours before the scheduled appointment time are non refundable.
Appointments made less than 24 hours of the scheduled appointment time will be charged a non refundable deposit.
Deposit payments must be received within two hours of booking to be held on our schedule.
Party cancellations follow a different protocol for cancellations and will be discussed when booked.
Late Arrivals
Late arrivals may not receive an extension of scheduled service
times and will be responsible for full service fees.
Return Policy
Retail products must be returned within 30 days with a receipt. A store credit for the amount of the returned item will be given.
Gift Certificates are not returnable.
Zo SkinCare and Makeup is non-refundable.
Gratuity
Tipping is at your discretion. Gratuities are not expected however they are appreciated.
Ways to leave gratuity include cash, Venmo, or we offer cash back on debit.
Spa Attire
Complimentary use of robe, slippers and lockers are provided for all Spa guests that book massage and/or facial treatments with Day Spa. Please arrive early to your appointment to enjoy our tranquil relaxation area with a soothing water feature and access to order from our very own SIP Liquid bar featuring collagen-induced smoothies, specialty coffees, a glass of wine, or light pre-packaged lunch from the Veggie Wagon.
Considerations
To preserve our peaceful and tranquil mode, we ask that you turn off your cell phones.
We are a smoke-free environment on and off the premises.
Leveling + Pricing
Head to Toe Day Spa and Salon operates on a level system where our employees receive promotions based on meeting customer service objectives and the demand of their time. All of services providers are very talented and promise to deliver an outstanding guest experience each time you come in. Their pay and benefits improve at every level, which is why pricing starts at a base price and may increase based on our level system.